This role supports continuous learning and quality improvement of the HR Shared Services through the voice of customers.
- He/she drives initiatives and programs to improve performance, and examines call and ticketing data to identify continuous learning needs within the HR team.
- Training of new hires and follow up ongoing trainings to assure the best delivered services possible.
- Evaluate data, identify issues, and make recommendations for quality improvement processes.
- Part of your responsibility will also include overlooking of team performance in order to determine non-efficiencies.
Your goal is to improve performace of our team, therefore the results of your work will be highly visible and core to the success of our business.