For our partner, major and fast expanding international company, we are currently looking for new candidates with excellent knowledge of following languages:
English + Dutch/ Russian/ Polish/German
- Sucessful candidates are to provide technical support, manage customer inquiries about scanning, wireless networking and mobile computing products, in the area of technical specifications and support.
- Evaluate calls and e-mails, maintain accurate on-line record of all issues, verify changes in customer place records etc.
- Provide technical training (Shadowing) for new personnel.
- Provide escalations of cases to further levels by fielding questions and providing technical information on support issues.
- Perform additional duties and responsibilities as assigned by supervisor.