Ostatní řídící pracovníci

Firma Grafton Recruitment
Místo pracoviště Na Poříčí 3a
Kontaktní osoba Markéta Koderová
Kontaktní telefon +420 242 456 400

Detail pozice:

A multinational, fast-growing company that has customers in more than 50 countries is looking for experienced candidate to fulfill the role of EMEA Customer Support Director.
The purpose of the role is to ensure that first-class customer service is being delivered to the company´s multinational range of clients and business partners and to lead customer support teams in the EMEA region.
Main tasks:

  • Ensure customer satisfaction and delivering the best customer support services
  • Responsibility for continuous improvement of used processes, systems and tools
  • Provide leadership to all teams, KPIs tracking and supervision of assigned teams
  • Communicate with clients regarding customer support escalated issues
  • Set priorities for teams, provide expertise for business development
  • Identify commercial opportunities

To apply: