HR CONTACT CENTER ASSOCIATE

Firma Manpower
Kontaktní osoba Iva Zavadilová
Kontaktní telefon +420730162002

Detail pozice

- Receive queries via phone, email or chat and log contacts into the shared service case management system.

- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

- Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

- Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.

- Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.

- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.

- Be part of a team that actively seeks customer feedback to improve levels of service.

- Participation in the continuous improvement of HR processes.

- Shift working patterns, 7 days a week (40 hours a week).

Požadujeme

- Fluent in English or English and German, other European languages advantage

- Customer Service Experience

- HR Experience preferred

- HR Shared Services experience, advantage

- Call Center experience, advantage

- Computer literacy (Excel, Work, PowerPoint, Outlook)

- Ability to work in international teams where team members are in different locations and belong to different cultures.

- Ability to work with confidential information

Nabízíme

- Varied and interesting work in an international and dynamic team

- Life insurance

- Contribution to pension insurance

- Unlimited period contract

- Opportunities for professional growth

- Possibility of continues education

- Pleasant working conditions

 

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